Better Ethics Commitment
We at Soca Empire are committed to protecting the rights of all our customers and patrons at the various Carnivals across the Caribbean and the Americas(including wherever we operate) As a result, please be guided by the following policies:
No Shows-
Except for the unfortunate instance of death, hospitalization, imprisonment or serious illness (certified by a medical doctor or other competent authority within the jurisdiction of origin; Persons failing to arrive at the Airport or be present at the designated location for transport pickups at the agreed call times, have confirmed their forfeiture of all monies paid for the missed event/activity/package or their portion in the case of group reservations. Soca Empire will not be held liable nor required to refund those monies as identified above.
Soca Empire - Terms and Conditions
Last updated: August 1, 2024
1. Acceptance of Terms:
By accessing and using the Soca Empire website ("the Website") and purchasing any packages or services offered, you ("the User") agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, you must not use the Website or purchase our services.
2. Services Offered:
Soca Empire acts as a facilitator and organizer for Carnival experiences, including but not limited to accommodation, transportation, event tickets, and access to masquerade band experiences. We strive to provide accurate and up-to-date information regarding available packages.
3. Masquerade Band Placement:
Soca Empire does not guarantee placement in any specific masquerade band for any Carnival package purchased. Masquerade band placement is subject to the availability and policies of the respective bands. While we will make every reasonable effort to accommodate your band preferences, final placement is at the sole discretion of the masquerade band organizers.
4. Package Components:
Packages offered by Soca Empire may include various components, such as:
- Accommodation
- Transportation { Limited to and from Officially Rostered Events and Airport Transfers only, unless otherwise noted by Management}
- Event tickets
- Masquerade band access
- Other ancillary services
The specific components of each package will be clearly outlined on the Website.
5. Payment and Booking:
- A deposit or full payment may be required at the time of booking.
- Payment methods accepted will be specified on the Website.
- Bookings are subject to availability and confirmation.
- Prices are subject to change without notice.
6. Cancellation and Refunds:
- Cancellation policies vary depending on the package and the timing of the cancellation.
- Refunds, if applicable, will be processed according to the stated cancellation policy.
- Soca Empire reserves the right to cancel or modify packages due to unforeseen circumstances.
- Certain items, such as event tickets, may be non-refundable.
7. User Responsibilities:
- The User is responsible for providing accurate and complete information during the booking process.
- The User is responsible for complying with all applicable laws and regulations during their Carnival experience.
- The User is responsible for their own safety and well-being.
- The User is responsible for obtaining any necessary travel documentation, including but not limited to passports and visas.
8. Limitation of Liability:
- Soca Empire Inc. shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of the Website or the purchase of our services.
- Soca Empire Inc. shall not be liable for any losses or damages resulting from the actions or omissions of third-party providers, including but not limited to accommodation providers, transportation companies, and masquerade bands.
- Soca Empire is not responsible for any changes in scheduling, or cancellations made by third party providers.
- Soca Empire's total liability shall be limited to the amount paid by the User for the package.
9. Indemnification:
The User agrees to indemnify and hold Soca Empire Inc. harmless from any claims, losses, or damages arising from their use of the Website or their participation in any Carnival experience.
10. Changes to Terms and Conditions:
Soca Empire Inc. reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on the Website.
11. Governing Law:
These Terms and Conditions shall be governed by and construed in accordance with the laws of Barbados.
12. Contact Information:
If you have any questions or concerns about these Terms and Conditions, please contact us.